Privacy Policy

At The Village Realty Group ("we", "our", "us"), located at 318 Dundurn St S, Hamilton, ON L8P4L6, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Information

When you contact us, sign up for updates, or request more information about properties, we may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Property preferences and inquiries

Non-Personal Information

We also collect non-personal information that helps us improve the functionality and content of our website:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on those pages

  • Referring website or source

This non-personal information is typically collected through cookies and similar technologies, which can be disabled through your browser settings.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To communicate with you regarding your real estate inquiries and requests

  • To provide property listings, updates, and information based on your preferences

  • To respond to questions or feedback you provide

  • To improve our website, services, and customer experience

  • To comply with legal obligations or resolve disputes

3. How We Share Your Information

We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your personal information with trusted third-party service providers who assist in the operation of our business (e.g., website hosting, email delivery, etc.). These service providers are bound by confidentiality agreements and are only allowed to use your information for the purposes of providing services on our behalf.

  • Legal Requirements: We may disclose your personal information when required by law, such as to comply with a legal process or when we believe it is necessary to protect the rights, property, or safety of The Village Realty Group, our clients, or others.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your user experience and collect non-personal data about how you use the site. Cookies help us remember your preferences and improve website performance.

You can manage cookie preferences through your web browser settings. However, disabling cookies may affect the functionality of our website.

6. Your Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.

  • Correction: If you believe any information we have is incorrect or incomplete, you may request that we update or correct it.

  • Deletion: You may request that we delete your personal information, subject to legal and contractual restrictions.

  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails or contacting us directly.

To exercise these rights, please contact us using the contact information below.

7. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under the age of 16, we will take steps to delete such information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any website you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:

Audrey Bailey
The Village Realty Group
Email: audrey@explorethevillage.ca
Phone: 905-467-2120
Address: 318 Dundurn St S, Hamilton, ON L8P4L6